Pekin lights

‌Effective Date: September 21, 2026‌

Welcome to the privacy policy of PekinLights. This document is designed to clearly outline how we collect, use, store, disclose and protect your personal information when you access and use our e-commerce shopping website located at www.pekinlights.com. We take your data privacy extremely seriously, and we are committed to complying with all applicable personal data protection regulations in Singapore, as well as relevant global privacy standards that apply to cross-border users who interact with our platform. By browsing, registering an account, placing an order, submitting contact information or otherwise using any of the services provided on www.pekinlights.com, you acknowledge that you have read, understood, and agree to all terms laid out in this Privacy Policy. If you do not agree with any provision contained herein, please refrain from accessing our website or using any of our shopping-related services.

1. Data Controller Information

For all personal information processing activities conducted through our platform, the data controller is PekinLights, with the following official contact details:

• Official Website: www.pekinlights.com
• Contact Email: vinta@pekinlights.com
• Registered Physical Address: 32 PEKIN STREET #05-01, Singapore 048762
• Contact Telephone Number: +65 86458321

If you have any queries, concerns or requests related to your personal data at any time, you can reach out to our dedicated data protection team via any of the contact channels listed above, and we will respond to your legitimate request within 7 business working days as required by applicable data protection laws.

2. Categories of Personal Information We Collect

We only collect personal information that is necessary to deliver a complete, secure and optimized e-commerce shopping experience to you. The categories of information we may gather during your interaction with www.pekinlights.com include, but are not limited to:

2.1 Information You Submit Voluntarily

This refers to all data you actively provide to us when you use our services:

• Account Registration Data: When you create a user account on our platform, we collect your full name, valid email address, preferred username, and password (stored in encrypted hash format for maximum security, we never have access to your plaintext password).
• Order Processing Data: When you place an order for our lighting products and related merchandise, we collect your full delivery address, contact phone number, preferred delivery time window, billing address, and payment-related details such as payment card billing name (we do not store full credit card or debit card numbers, all payment processing is handled via PCI DSS compliant third-party payment processors).
• Communication Data: When you send us inquiry emails, submit customer service tickets, leave product reviews, or fill out our contact form, we collect the content of your messages, the sender information associated with the message, and any additional details you choose to share with our support team.
• Preference Data: When you customize your account settings, save favorite products, subscribe to our marketing newsletters, or select preferred product categories for recommendation, we record these preference settings to tailor your shopping experience.

2.2 Information Collected Automatically When You Access Our Website

When you browse www.pekinlights.com, our servers and authorized third-party analytics tools automatically collect certain technical data to maintain website functionality and improve user experience:

• Device Information: Including your device model, operating system version, unique device identifier, browser type and version, screen resolution, and system language setting.
• Log Data: Including your IP address, timestamp of access, pages you viewed on our website, links you clicked, duration of your visit, page load performance data, and error reports if you encounter technical issues on the platform.
• Cookie and Similar Tracking Technology Data: We use first-party cookies, session tokens, web beacons and local storage technologies to remember your login status, save your shopping cart contents between visits, analyze website traffic patterns, and prevent fraudulent access attempts. You can adjust your browser settings to reject cookies at any time, but please note that disabling cookies may cause some core functions of our e-commerce website, such as persistent shopping cart saving and auto-login, to become partially or fully unavailable.

2.3 Information We Receive From Trusted Third Parties

In limited scenarios, we may receive supplementary information about you from verified third-party partners, including:

• Payment processing service providers, who send us simplified transaction confirmation data to verify that your order payment has been completed successfully.
• Shipping and logistics partners, who provide us with delivery status updates and recipient contact verification data to ensure your orders are delivered to the correct address without disruption.
• Social media login providers, if you choose to register or log in to our PekinLights account using your existing social media credentials, we will only collect the basic public profile information that you explicitly authorize the social media platform to share with us, we will never access your private social media content without your separate explicit consent.

3. Legitimate Purposes for Processing Your Personal Information

We will only use your personal data for purposes that are directly related to the operation of our e-commerce platform and the delivery of promised services to you. All processing activities are based on valid legal grounds including your explicit consent, the performance of our service contract with you, compliance with our legal obligations, and our legitimate business interests that do not override your fundamental privacy rights. The specific use scenarios include:

• ‌Order Fulfilment and Transaction Management‌: We use your personal information to process your placed orders, arrange product shipping, track delivery progress, process returns and exchanges, handle refunds, and send you order status updates via email or SMS. Without this necessary data, we would be unable to complete the purchase and delivery process for the products you select on our website.
• ‌Platform Functionality Maintenance and Optimization‌: Your browsing data and device information help us troubleshoot technical bugs, optimize page load speeds, improve website navigation logic, and develop new e-commerce features that align with the shopping habits of our user base. This analysis work is always conducted in an aggregated, anonymized format whenever possible, to avoid identifying individual specific users.
• ‌Customer Support and Dispute Resolution‌: We use your contact information and communication records to respond to your after-sales inquiries, resolve product quality complaints, address delivery issues, and provide timely technical support if you encounter difficulties using our website. Our customer service team will only access your personal data that is relevant to your submitted support ticket, and they are required to maintain strict confidentiality of all your shared information.
• ‌Fraud Prevention and Security Protection‌: We process your IP address, device identifier, and transaction history data to detect unauthorized access attempts, identify fraudulent payment activities, prevent account hijacking, and protect the security of all other users on our e-commerce platform. Any confirmed fraudulent activity data will be retained in our security system for up to 7 years to assist with potential law enforcement investigations.
• ‌Personalized Service and Experience Optimization‌: With your separate explicit opt-in consent, we may use your product browsing history, past purchase records, and preference settings to display customized product recommendations, send you exclusive discount offers that match your shopping interests, and notify you about new product launches in the categories you have shown interest in. You can unsubscribe from all non-essential marketing communications at any time, by clicking the unsubscribe link at the bottom of every marketing email we send, or by sending an unsubscribe request to our official contact email vinta@pekinlights.com.
• ‌Legal Compliance and Regulatory Obligation Fulfilment‌: We may process and retain your personal information to comply with mandatory legal requirements that apply to our business in Singapore, including tax record keeping obligations, commercial transaction audit requirements, and lawful data disclosure requests from authorized Singaporean government law enforcement agencies.

4. Disclosure and Sharing of Your Personal Information

We will never sell, rent or trade your personal information to unrelated third-party marketing organizations for their commercial use, under any circumstances. We only share your necessary personal data with third parties under the following strictly limited scenarios:

• ‌Authorized Service Providers Who Assist Our Operations‌: We share limited necessary personal information with our vetted business partners who perform core operational functions for our e-commerce platform, including PCI DSS compliant payment processors, international and local logistics and shipping companies, cloud hosting service providers that host our website servers, email service providers that send order notification emails, and anti-fraud system vendors. All these third-party service providers are required to sign strict data processing agreements with us, which mandate that they can only process your personal information according to our explicit written instructions, and they are forbidden from using your data for their own independent business purposes.
• ‌Merger, Acquisition or Asset Transfer Scenarios‌: In the event that PekinLights undergoes a corporate merger, acquisition, or full or partial sale of business assets, your personal information stored on our platform may be transferred to the new relevant business entity. We will require the new successor entity to continue to abide by the terms of this Privacy Policy to protect your data privacy rights, and we will send you an advance notification via registered email to inform you of the change of data controller before any transfer of your personal data takes place.
• ‌Lawful Required Disclosure‌: We may disclose your personal information if we determine in good faith that such disclosure is required by a valid court order, mandatory regulatory requirement, or official lawful request from a competent government authority in Singapore or relevant jurisdictions, to protect our legal rights, protect the physical safety of other users or members of the public, and respond to urgent emergency situations.

5. Data Retention Period and Security Protection

We will not retain your personal information for any longer than it is necessary to fulfil the exact purposes for which the data was originally collected. For different categories of data, we apply different standardized retention policies:

• Order-related transaction data and associated billing information will be retained for 7 years after the completion of your order and the expiration of the applicable product warranty period, to comply with Singaporean tax regulation requirements and commercial audit obligations.
• User account profile data will be retained for the full period while your account remains active on our platform. If you choose to permanently delete your PekinLights user account, we will erase all your associated personal data from our active servers within 30 working days, except for the data that we are legally required to retain for longer periods to meet regulatory compliance requirements.
• Marketing communication subscription records will be retained until you submit a formal opt-out request, after which we will immediately remove your contact information from all our marketing distribution lists.
• Technical website browsing log data will be retained for a maximum of 12 months, after which all such data will be anonymized irreversibly for long-term aggregated user behavior analysis use.

To protect your personal information against unauthorized access, alteration, disclosure or destruction, we implement a series of industry-leading security protection measures: all data transmitted between your browser and our website is encrypted using TLS 1.3 protocol, all sensitive personal data stored on our servers is encrypted at rest using AES-256 encryption algorithm, our servers are hosted in ISO 27001 certified secure data centers located in Singapore, all our internal staff members are required to complete regular data privacy training, and access to user personal data is restricted on a least-privilege role-based permission basis. In the extremely unlikely event that a personal data security breach occurs that poses a high risk to your rights and interests, we will notify you and the relevant Singaporean data protection authority in accordance with the timeline requirements stipulated by applicable local data protection laws.

6. Your Data Privacy Rights

In accordance with the Personal Data Protection Act 2012 of Singapore and other applicable global privacy regulations, you hold a series of enforceable rights related to your personal information processed by our platform:

1. ‌Right of Access‌: You can submit a request to us to obtain a full copy of all personal information we hold about you, free of charge for one access request per calendar year.
2. ‌Right of Rectification‌: If you find that any of your personal information stored on our platform is inaccurate, incomplete or outdated, you can request us to correct and update that data promptly.
3. ‌Right to Erasure‌: You can request us to delete your personal information in scenarios where the data is no longer necessary for the original collection purpose, or you withdraw your previously given consent, or our processing of the data violates applicable privacy regulations.
4. ‌Right to Restriction of Processing‌: You can request us to temporarily suspend the processing of your personal data under specific circumstances, such as when you dispute the accuracy of the data, or when you need us to preserve the data for legal claim purposes.
5. ‌Right to Data Portability‌: You can request us to provide your personal data in a structured, machine-readable standard format, so that you can transfer the data to other service providers conveniently.
6. ‌Right to Object‌: You can object to our processing of your personal data for direct marketing purposes, or for processing based on our legitimate business interests, at any time for free.
7. ‌Right to Withdraw Consent‌: For all processing activities that you previously provided explicit consent for, you have the full right to withdraw your consent at any time, without any adverse discriminatory consequences or extra service fees charged to you.

To exercise any of the above rights, you can send your request to our official contact email vinta@pekinlights.com, or contact us via our listed phone number +65 86458321. We may require you to provide simple identity verification information before processing your request, to ensure that the applicant is the legitimate owner of the relevant personal data, to prevent unauthorized third parties from accessing or modifying your personal information. We will respond to all valid requests within 7 working days. If for any reason we are unable to fulfil your request fully, we will provide you with a clear written explanation within the same response period.

7. Cross-Border Data Transfer

As an e-commerce platform based in Singapore, all core user personal data servers are hosted within the territory of Singapore. In rare cases where it is necessary to transfer a limited set of your personal data to third-party service providers located outside of Singapore, we will ensure that the destination jurisdiction provides an adequate level of personal data protection recognized by the relevant regulatory authorities, or we will sign standard data protection clauses approved by the Personal Data Protection Commission of Singapore with the overseas receiving party, to ensure that your personal data receives the same level of protection as it is entitled to under Singaporean local privacy laws. We will never transfer your personal data to any countries or regions that do not have appropriate data protection safeguards in place, without implementing the required legally mandated protective measures.

8. Protection of Minors’ Privacy

Our e-commerce shopping website www.pekinlights.com is not designed, targeted or intended for use by individuals under the age of 16. We do not intentionally collect any personal information from minors under 16 years old. If you are a parent or legal guardian of a minor, and you discover that your child has submitted their personal information to our platform without your guardian consent, please contact us immediately via our official contact channels, and we will promptly erase all relevant personal data of the minor from our systems. If we become aware that we have collected personal information from a minor under 16 without verifiable parental consent, we will take all necessary measures to delete that data immediately.

9. Changes and Updates to This Privacy Policy

We reserve the right to modify and update this Privacy Policy on an occasional basis, to reflect changes in our business operation practices, new platform features, or updates to applicable legal and regulatory requirements. When we make material changes to this Privacy Policy, we will update the “Effective Date” label at the top of this document, and we will post a prominent notification on the homepage of www.pekinlights.com for at least 30 consecutive days, to inform all registered users about the upcoming changes. For registered account holders, we will also send a separate notification email to your registered email address, to draw your attention to the revised policy terms. Your continued use of our e-commerce shopping services after the effective date of the revised Privacy Policy will be deemed as your acknowledgement and acceptance of the updated terms. If you do not agree with the revised policy, you may choose to stop using our platform services and submit an account deletion request to us.

10. Final Contact Information

If you have any questions, comments, complaints or suggestions about this Privacy Policy, or our personal information processing practices, please do not hesitate to reach out to us at any time:

• Mail Address: 32 PEKIN STREET #05-01, Singapore 048762
• Email Address: vinta@pekinlights.com
• Phone Number: +65 86458321