Refund and Returns Policy

‌Effective Date: September 21, 2026‌

Welcome to the official Refund and Returns Policy of PekinLights, governing all purchase transactions completed through our e-commerce platform located at www.pekinlights.com. This policy sets out clear, consistent terms for all product return, exchange and refund related processes for every order placed on our website, to protect the legitimate rights and interests of both our valued customers and our business. To ensure full transparency, we explicitly state upfront that ‌no pure “refund only” requests are permitted under any circumstances‌, and all valid refund claims must be processed in conjunction with a completed product return or verified product defect confirmation that strictly adheres to the terms outlined in this document. By placing an order on www.pekinlights.com, you acknowledge that you have read, understood and agreed to all provisions contained in this policy.

1. Eligibility for Return and Refund Claims

To qualify for a valid return-related request, your submission must meet all the following criteria without exception:

Your request must be submitted within 30 calendar days from the date you successfully sign for receipt of the ordered product. Any requests submitted after this 30-day window will not be accepted for processing.
The product you wish to return must be in its original, unaltered condition, with all original factory packaging, user manuals, accessories, tags and inclusions intact and not damaged, unless the product has been confirmed to have inherent manufacturing defects.
Custom-made, personalized custom lighting products, clearance sale items marked as “final sale” on the product detail page, and products that have been partially or fully installed are not eligible for return, unless the product has a verified manufacturing defect that affects core functionality.
As stated at the very start of this policy, we do not honor any “refund only” request where customers keep the product in their possession while asking for full or partial monetary compensation. Any such requests will be rejected immediately without further processing.

2. Step-by-Step Return Process

To initiate a valid return request, please follow our standardized process strictly:

Submit your return application by sending a detailed request email to our official contact address vinta@pekinlights.com. Please include your unique order number, clear photos or short videos that show the product condition and the reason for return, and your current contact phone number +65 86458321 for verification.
Our customer support team will review your application within 3 working days, and send you an official confirmation response with a unique return authorization number and specified return shipping address: 32 PEKIN STREET #05-01, Singapore 048762. Please note that packages sent back without a valid return authorization number will not be accepted by our warehouse team.
Ship the product back to our designated address with all included items, and send us the tracking number of your return shipment for logistics monitoring. For return requests caused by non-quality related personal reasons, customers need to bear the full cost of return shipping. For return requests caused by confirmed manufacturing defects on our products, we will cover all the return shipping costs for you.
Our quality inspection team will examine the returned product within 5 working days after we receive the package. We will send you an inspection result notification once the process is completed.

3. Refund Processing Rules

After your returned product passes our official quality inspection, we will process your corresponding refund strictly according to the following rules:

For non-quality related returns where the product is confirmed to be undamaged and fully resalable, we will process the full refund of your product payment, excluding the original shipping fee you paid at checkout. The refund will be sent back to your original payment account within 7 to 14 working days.
For products that are verified to have inherent manufacturing defects that cannot be repaired, customers can choose between an equivalent brand new product exchange or a full 100% refund that covers the full product payment and all related shipping fees. Under no circumstances will we issue a refund if the defective product is not returned to our warehouse for our quality team to conduct final verification.
The refund will only be transferred to the original payment account you used to complete the purchase. We do not support cash refunds, third-party account refunds or any other form of off-book refund transfer for security reasons.
We explicitly reject all attempts to apply for a “refund only” by providing false defect evidence, refusing to return the ordered product, or claiming compensation for non-existent damage. Any such fraudulent requests will be directly rejected, and we reserve the right to suspend the relevant user account to prevent further improper operations.

4. Contact Information for Inquiries

If you have any questions, concerns or clarifications about the terms of this Refund and Returns Policy, or you need help processing a return application for your order, you can reach us through the following official channels at any time:

Official Website: www.pekinlights.com
Contact Email: vinta@pekinlights.com
Physical Mailing Address: 32 PEKIN STREET #05-01, Singapore 048762
Contact Phone: +65 86458321