Pekin lights

‌Effective Date: September 21, 2026‌

This official Shipping Policy applies to all product orders placed through PekinLights’ e-commerce platform located at www.pekinlights.com, laying out clear, transparent terms covering order processing timelines, delivery methods, shipping fee rules, delivery area coverage, and post-delivery related arrangements for all our customers. By completing checkout and confirming an order on our website, you acknowledge that you have fully read, understood, and agreed to all the provisions stated in this policy. If you have any doubts about any clause outlined below, you can contact our support team for clarification before finalizing your purchase.

1. Order Processing Period

All submitted orders will go through a standardized verification and preparation process before dispatch:

• After your payment is confirmed successfully, our system will send an order confirmation email to your registered email address instantly. Our warehouse team will start processing your order within 24 working hours, excluding weekends and official Singapore public holidays.
• For in-stock standard lighting products, we will complete quality inspection, packaging and handover to the designated logistics courier within 1 to 3 working days. For made-to-order custom products that require additional production procedures, we will send you an estimated dispatch notice separately, and the maximum processing period will not exceed 10 working days unless we notify you of special delays in advance.
• We reserve the right to contact you via the phone number +65 86458321 or email vinta@pekinlights.com to verify your delivery information if there is any inconsistency or potential risk detected in your order details, to prevent misdelivery and fraudulent order issues.

2. Shipping Service Coverage

We currently offer two tiers of shipping service for different customer groups:

• Local Singapore Delivery: We cover all delivery areas within the territory of Singapore, including all residential addresses, commercial office addresses and designated self-pickup points. The standard local delivery timeline is 1 to 3 working days counted from the date your package leaves our warehouse, and you can select your preferred 2-hour delivery window at checkout if you need a more specific delivery schedule.
• International Cross-Border Delivery: We support shipping to most Southeast Asian countries and major global regions, and the estimated international delivery timeline ranges from 5 to 15 working days, depending on the destination country’s customs clearance efficiency. For international orders, customers are responsible for paying any applicable import duties, value-added taxes and customs processing fees imposed by the destination local authority.
• All shipments will be attached with a real-time tracking number, and you can check the latest logistics status directly on the order management page of www.pekinlights.com at any time.

3. Shipping Fee Rules

Our shipping fee calculation mechanism is fully transparent and publicly displayed on the checkout page before you confirm your order:

• For all local Singapore orders with a total product value exceeding SGD 80, we provide free standard shipping service automatically. For local orders below the SGD 80 threshold, a flat rate shipping fee of SGD 5.90 will be charged. If you need expedited same-day local delivery, an extra SGD 12 express service fee will apply.
• For international orders, the shipping fee is calculated based on the actual weight of the package and the distance of the destination, and the full exact fee will be shown to you before you complete payment. There are no hidden additional shipping charges that are not disclosed at checkout.
• In cases where our team makes a mistake in shipping the wrong product or sending a damaged package, we will cover all the costs for re-dispatch and the subsequent return of the incorrect item.

4. Delivery Related Notices

To ensure you can receive your order smoothly, please note the following important arrangements:

• Please make sure the delivery address, recipient name and contact phone number you fill in at checkout are accurate and complete. Our designated courier will attempt to contact you via phone once if no one is available to sign for the package at the provided address, and a second re-delivery will be arranged on the next working day.
• If your tracking information shows that the package is marked as delivered but you have not received the parcel, please contact us within 7 calendar days, and our team will coordinate with the logistics provider immediately to conduct an investigation. For confirmed lost in-transit packages, we will arrange a full re-dispatch of your order at no extra cost to you.